1. Who we are
Synergy Salon is a hair salon operated by Synergy Salon of Tampa Bay, Inc., at 3212 Lithia Pinecrest Rd, Suite 101, Valrico, FL 33594. In this policy, “we”, “us” and “our” mean Synergy Salon of Tampa Bay, Inc. This policy covers our website at synergysalon.com, the staff application at app.synergysalon.com, and the information we collect when you contact or book with us.
2. Information we collect
Information you give us
- Booking details. When you book online, you provide your name, phone number, email address, the service you want and your preferred time. You may also add notes about your hair or your appointment.
- Contact details. If you call, text or email us, or send a message through the contact form on our website, we receive whatever you choose to share, including your name, contact details and the content of your message.
- Text message consent. If you agree to receive text messages from us, we record that you agreed, the date, and how you agreed (for example, by ticking the box on our contact form).
- In-salon details. During a consultation we may record notes about your hair history, colour formulas, products used and preferences, so we can give you consistent results on future visits.
Information collected automatically
- Usage information. When you visit the website we automatically receive technical information such as your approximate location (usually city level), device and browser type, the pages you view, how you arrived at the site, and how you interact with it.
We do not ask for, and you should not send us, sensitive information such as payment card numbers, social security numbers or health records through the website or by email.
3. How we use your information
- To book, confirm, reschedule and carry out your appointments.
- To contact you about an appointment, including reminders and follow-ups.
- To answer your questions and respond to your messages.
- To keep service notes so a stylist can repeat or build on previous work.
- To understand how the website is used, so we can improve it.
- To meet our legal and accounting obligations.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
4. Text messages (SMS)
Synergy Salon sends text messages only to people who have agreed to receive them. You can agree by ticking the optional, unticked box on our text updates form. If you text us first, we reply only to your own messages.
- What we send. Appointment confirmations, appointment reminders, notices when an appointment is moved or cancelled, and replies to messages you send us. We do not send marketing texts unless you have separately agreed to receive them.
- How often. Message frequency varies, usually two to four messages for each appointment.
- Cost. Message and data rates may apply, depending on your mobile plan.
- Stopping. Reply STOP to any text to unsubscribe. You will receive one message confirming it, and no further texts unless you opt in again. Opting out of texts does not cancel your appointments.
- Help. Reply HELP to any text, call us at 813.654.2055, or email hair@synergysalon.com.
- Not a condition of purchase. You can book and receive any service without agreeing to texts.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never sold, rented or shared with third parties, except the service providers that deliver our own messages to you. All of the other categories of sharing described in this policy exclude text messaging originator opt-in data and consent.
Carriers are not liable for delayed or undelivered messages.
7. How long we keep it
We keep appointment and client records for as long as you remain a client and for a reasonable period afterwards, so that we can provide consistent service if you return and meet our tax and accounting obligations. Website analytics data is retained according to the settings in our analytics account. You can ask us to delete your information at any time, as described below.
8. Your choices and rights
- Access or correction. You can ask what information we hold about you and ask us to correct it.
- Deletion. You can ask us to delete your client record, subject to any records we must keep by law.
- Marketing. If we send you promotional messages, you can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or telling us at the salon.
- Appointment messages. Confirmations and reminders relate to an appointment you booked and are not marketing, but you can ask us to stop sending them.
To make any of these requests, contact us using the details below. We may need to verify who you are before we act on a request. Depending on where you live, you may have additional rights under your state’s privacy laws, and we will honour those that apply to us.
9. Security
We take reasonable steps to protect the information we hold, and we limit access to those who need it to do their job. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive details such as card numbers by email or text.
10. Children
Our website is intended for adults. We do not knowingly collect information online from children under 13. We do provide haircuts for children, and those appointments should be booked by a parent or guardian, who provides the contact details. If you believe a child has given us information online, contact us and we will delete it.
11. The staff app and Google Calendar
Besides this website, we run a staff application at app.synergysalon.com which our stylists use to see their appointments. This section describes it, because it can connect to a stylist’s Google Calendar.
Connecting a calendar is optional and is something a stylist chooses for their own account. A stylist who does not connect one is still booked normally, using the working hours they set in the app.
What we read
When a stylist connects their Google Calendar, we read the start and end times of events on it so that our booking page does not offer a guest a time when that stylist is already busy. We ask Google only for the timing of each event. We do not request, receive or store the title, description, location, attendees or any other content of a stylist’s calendar events, and we never see what an appointment outside the salon is for.
What we write
When a guest books with a connected stylist, we add that appointment to the stylist’s calendar so their own phone shows their working day. We record the identifier of each event we create, and we only ever change or cancel events we created ourselves. We never modify or delete anything else on a stylist’s calendar. Guests are not added to these events and are not notified by Google.
What we do not do with it
Synergy Salon’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use calendar data for advertising, we do not sell it, we do not transfer it to anyone except as needed to provide the booking service, and we do not use it to train any models.
Disconnecting
A stylist can disconnect their calendar at any time in the app, which deletes the stored connection. They can also revoke our access from their Google account at myaccount.google.com/permissions. Appointments already written to their calendar remain there and are theirs to keep or delete.
12. Changes to this policy
We may update this policy as our services or the law change. When we do, we will revise the “last updated” date at the top of this page. Significant changes will be made clear on this page.
13. Contact us
Synergy Salon of Tampa Bay, Inc.
3212 Lithia Pinecrest Rd, Suite 101
Valrico, FL 33594
Phone: 813.654.2055
Email: hair@synergysalon.com